Our Reviews

I certainly have no complaints. The service department addressed all the issues on my 2020 Chevy Spark that I asked them to. I waited for it and it was ready to go in just about the time that the service manager told me. Everyone I encountered was friendly

Great team overall at this dealership. Thank you so much for taking care of me.

The service department was awesome, however, GMC is failing to resolve the issue with the 2023 Canyon HUD as noted in their service bulletin dated 12/17/2024.

Good

No complaints

James picked up my car, had the service performed, and it was returned to my workplace by lunchtime.

4 new tires and alignment. Was told it would take 3 hours. Waited in store and they were done in 2 hours.

I had a great experience with this dealership. In and out in no time. I recommend Jay Hatfield in Chanute.

Excellent service extremely fast.. the staff here are so nice and attentive.. I was in and out in no time!

The dealership is really nice and clean. Very good customer service. The appointment went quickly.

The staff was very friendly and very informative of what they would be doing. They listened well and made sure any concerns I had were addressed. Will definitely be returning in the future if I need maintenance or repairs!

Conrad was very helpful and friendly and Todd helped much with the transaction. Good experience

They got the job done in good time and got the car back.

Fast service friendly shop manager and knowledgeable Krissi Miller.

Yep

Zach and the entire staff were awesome to work with!

I bought my truck their new in 22. Your guys has been the only ones to service it because you know how to treat your customers

I made my appt online. I was contacted by a nice gentleman to clarify the services I needed that day. Krissi texted me to let me know my car was finished. Great timely communication!

On 3/31, I brought my vehicle in for service at this dealership. When I picked up my vehicle, I was provided with an invoice showing a $0 balance due, which indicated that my account was fully settled. Based on the documentation provided by staff, I left the dealership under the understanding that no additional payment was required. However, the following day I was contacted and informed that there was actually a remaining balance that I needed to return and pay. This situation is both confusing and concerning. Customers should be able to rely on the accuracy of the invoices provided to them at the time of service. Issuing a finalized invoice showing a $0 balance and then later requesting additional payment raises serious questions about the dealership’s billing procedures and internal controls. This experience has been frustrating and inconvenient, as it places the burden of the dealership’s billing error on the customer. I believe there needs to be steps taken to prevent similar issues from happening to other customers in the future. When I went to the dealership to pay the rest of my balance the encounter was very unprofessional. The man I talked to was eating and had crumbs on his face while trying to settle the issue. I asked him to give me an explanation as to why this situation happened and he stated he was unable. I even asked him what would happen if I didn’t pay and his response was simply “I don’t know”. I ended up paying the apparent balance and leaving due to the fact that I wasn’t getting any answers. It truly was an inconvience due to the fact that I had to drive over 30 minutes back into town for the second day over something that should have been settled the first day. I asked multiple times when I received the $0 invoice if the staff was sure I did not need to make a payment. I was reassured by all 3 members helping me that I was “good to go”. To top it all off my tire service monitor light came on as I was leaving town even though it was not on before dropping the vehicle off. Overall, this was a very disheartening experience and I do not plan on going back.

Very accommodating!!

Great service and friendly atmosphere as always

N/A

Got me in quick and out the door in a timely manner

Great experience and I’m not an easy customer to satisfy. Professional and friendly staff.

All the service on my GMC is done with Jay Hatfield. Appointments are easy to make and service work is done correctly the first time.

Courteous and prompt service

Did a pill change and tire rotation fairly quick. Good customer service.

It was stress free and we got all our questions answered as well as drove away with a great car.

Fast and professional.

….

The dealership is professional and customer oriented. I am however disappointed in GM as they have no fix for the wind noise and HUD that chooses when it will and will not work

Done most of it over the telephone when I got there things went smooth and they were very helpful with the new technology

Service on my truck went well.

Long wait to get the deal done. Not willing to negotiation cost of vehicle from sticker price.

Pleasant experience! Great job on replacing side mirror on our GMC HD Sierra. Krissi took care of helping us use our GMC reward points to pay for labor. Thank you! Dave and Judy

Fast friendly service.

Everyone that we worked with were very friendly and answered any and all questions. Went above and beyond to make this purchase happen!

This is the fifth vehicle we have purchased from this dealership and have had excellent service. I would not hesitate to recommend them to anyone wanting information.

Everything was fine other then they could not get the part for my truck , in my eyes this is unacceptable and leaves me stranded for a least a month, that is if they can get the part then. Maybe i should look at getting a FORD. STEVE LAVERTY

Fine

I really appreciated Zach offering to meet at the Jay Hatfield in Pittsburg, KS (30 min away) versus Chanute, KS (1.5 hrs away). Everything went very smoothly. I was in and out even with a test drive.

The salesman Zach was very nice and knowledge. Also the manager. We are satisfied with our purchase.

Great

The problem with the new truck was resolved quickly. Staff was great.

Everything went well.

Great, friendly. service, but I'd like routine service records to be reflected on Car Fax.

Good work, our previous service provided vacuum interior

Gene was able to find the spicier make and model we wanted and within our budget.

TREATED GREAT;' MR WILLIS TAKES GOOD CARE OF ME.

Timely and professional.

Gene was phenomenal. Got me exactly what I wanted.

Nothing to say

The dealership has always met my needs. I have had an issue with the add on bed cover that was caused by the top protector on the tailgate been bowed. the dealership ordered a new piece to install to fix the problem. This is a factory problem which should be soon corrected.

Had a oil change and was done in a timely manner.

Great

Krissi is always so cheerful,helpful and pleasant to be around. She answered all my questions and assisted me with paying part of my bill with GM rewards. She is a definite asset to your team! Judy Johnson