Our Reviews

Had wait 3 months for part electronics Which I don’t think its Hatfields fault. probably GM’s. It’s all in now , but the phone won’t call out. Told it onstars problem now. You by a new vehicle. You think it would last long then a year . I understand things break down, but three months? And to push off on onstar they should able to do all that at the dealership! Customer should not have to deal with it. Paid good money for this should not have to chase our tail around to get things done!

Everyone in service dept are friendly, very nice and get great service

clean, friendly and very knowledgeable

Kristi did a great job as usual! Thank You!

Good

Always professional, like you expect from the Chevrolet Dealership.

Thanks for going the extra mile finding the right truck for us.

Fast and professional.

I certainly have no complaints. The service department addressed all the issues on my 2020 Chevy Spark that I asked them to. I waited for it and it was ready to go in just about the time that the service manager told me. Everyone I encountered was friendly

Great team overall at this dealership. Thank you so much for taking care of me.

Great experience and I’m not an easy customer to satisfy. Professional and friendly staff.

Conrad was very helpful and friendly and Todd helped much with the transaction. Good experience

They got the job done in good time and got the car back.

The service department was awesome, however, GMC is failing to resolve the issue with the 2023 Canyon HUD as noted in their service bulletin dated 12/17/2024.

Gene was phenomenal. Got me exactly what I wanted.

Fast service friendly shop manager and knowledgeable Krissi Miller.

Good

I really appreciated Zach offering to meet at the Jay Hatfield in Pittsburg, KS (30 min away) versus Chanute, KS (1.5 hrs away). Everything went very smoothly. I was in and out even with a test drive.

No complaints

The dealership is professional and customer oriented. I am however disappointed in GM as they have no fix for the wind noise and HUD that chooses when it will and will not work

Yep

James picked up my car, had the service performed, and it was returned to my workplace by lunchtime.

Done most of it over the telephone when I got there things went smooth and they were very helpful with the new technology

I took my vehicle in for warranty work.

Jacob is always great communicating! The service is fast, friendly, and reliable!

I had no problems at all. Easy check in and the service was quick.

Quick service & very pleasant

Very accommodating!!

Fine

Everything went well.

….

Great service and friendly atmosphere as always

N/A

4 new tires and alignment. Was told it would take 3 hours. Waited in store and they were done in 2 hours.

I had a great experience with this dealership. In and out in no time. I recommend Jay Hatfield in Chanute.

The salesman Zach was very nice and knowledge. Also the manager. We are satisfied with our purchase.

Great

Got me in quick and out the door in a timely manner

All the service on my GMC is done with Jay Hatfield. Appointments are easy to make and service work is done correctly the first time.

The problem with the new truck was resolved quickly. Staff was great.

Service on my truck went well.

Long wait to get the deal done. Not willing to negotiation cost of vehicle from sticker price.

Good work, our previous service provided vacuum interior

Gene was able to find the spicier make and model we wanted and within our budget.

I bought my truck their new in 22. Your guys has been the only ones to service it because you know how to treat your customers

I made my appt online. I was contacted by a nice gentleman to clarify the services I needed that day. Krissi texted me to let me know my car was finished. Great timely communication!

Great, friendly. service, but I'd like routine service records to be reflected on Car Fax.

Nothing to say

Excellent service extremely fast.. the staff here are so nice and attentive.. I was in and out in no time!

Courteous and prompt service

Zach and the entire staff were awesome to work with!

The dealership has always met my needs. I have had an issue with the add on bed cover that was caused by the top protector on the tailgate been bowed. the dealership ordered a new piece to install to fix the problem. This is a factory problem which should be soon corrected.

The dealership is really nice and clean. Very good customer service. The appointment went quickly.

Pleasant experience! Great job on replacing side mirror on our GMC HD Sierra. Krissi took care of helping us use our GMC reward points to pay for labor. Thank you! Dave and Judy

TREATED GREAT;' MR WILLIS TAKES GOOD CARE OF ME.